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Health & Safety

Welcoming guests is at the heart of what we do and the well-being of our guests and colleagues continues to be a top priority. Our passion for care, operational excellence and commitment to cleanliness and flexible cancellation policies allow us to provide a safe and clean environment for all.

We are committed to holding ourselves to the gold standard of cleanliness and have implemented comprehensive cleaning and disinfection protocols to do our part in minimizing exposure and maximizing the safety of our guests.

We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention, (CDC), local government authorities, and other leading organizations and experts. Before deciding to travel, please be sure to review the most current guidance and regulations of the regions you are traveling to and your return requirements.

Physical Distancing: We encourage all guests and employees to exercise recommended physical distancing practices while in common spaces. Please consider traveling with your own party when using elevators.

Masks: In accordance with local government mandates in the City of Chicago masks are recommended but not mandatory in all indoor public spaces. Should you require a mask at any time, please visit the Front Desk.

We thank you for your continued support and understanding during these times. Should you have any questions or concerns in advance of or during your stay, please do not hesitate to contact us.